It's time to schedule your in-home installation! This is the last step between you and fiber internet at up to gigabit speeds. Please review the information below to continue.
In order to best serve you, our in-home installations are a standardized process. Here's what to expect:
Before your appointment
Appointments can be cancelled or rescheduled up to 24 hours in advance, otherwise a cancellation fee may apply.
In the days leading up to your appointment, a technician will pre-install an exterior cable between the telephone pole and the exterior of your home, following existing utility lines. You do not need to be present for this pre-installation.
During your appointment
You must be physically present for the appointment.
A 50 foot fiber cable will be run from the end of the pre-installed exterior cable to the interior location of your choosing.
This cable will be installed outside along a wall or inside a basement or crawlspace at the technician's discretion.
The technician will confirm your internet connectivity and speed. If time allows, they may help you set up your home Wi-Fi router.
Please remember that Fiberspark does not provide a Wi-Fi router. We'll display some recommended Wi-Fi routers available for purchase after you schedule your appointment.
The technician will do their best to arrive at your appointment time, but they may arrive slightly early or late. They will always call you prior to their arrival.
If you have any special requests that fall outside of these standards, please stop here and contact Fiberspark to arrange a custom installation. Additional fees may apply.
Zufall Communications is an authorized installer for STN and Fiberspark.